Inspection Policy
1. Inspection Policy
Customers are entitled to inspect the condition of the goods upon delivery before signing the confirmation with the carrier.
Please record a video while unboxing the package to protect your rights in case any issues arise.
If any products are found to be broken, cracked, chipped, or defective due to manufacturing faults, customers have the right to refuse the defective items.
2. Compensation / Replacement Policy
We guarantee 100% compensation or replacement for products that are:
Broken, cracked, or chipped during transportation
Defective due to manufacturing faults
Customers must notify us within 24–48 hours from the time of receipt and provide:
Clear photos/videos showing the product condition
Photos of the outer carton and shipping label.
3. Processing Time
After confirming the issue, we will proceed with:
Sending replacement items with the next order (for wholesale/B2B customers),
orShipping replacements within approximately 5–7 working days (subject to agreement).
4. Notes
Claims without photos/videos taken at the time of unboxing will not be accepted.
Damage caused by improper storage or misuse after delivery is not covered under this policy.
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